Booking fee is non-refundable, and will be forfeited upon cancellation. The booking of an item is confirmed after payment of the rental fee is made and after we have issued a booking number. Once confirmed, the Booking cannot be cancelled and payments made are not refundable.
 

The renter is entitled to one chance to change their gown choice, to a same or higher priced item, restricted to the same scheduled date of use. Only one-to-one exchange is allowed. E.g. Changing of one bridal gown for another bridal gown is allowed, while changing from one bridal gown to multiple dinner gowns is not allowed.
 

Booking fee is not transferrable to another person. Promo/sales items are not exchangeable.
 

The renter is liable for all loss or damage caused to the products in their full replacement cost or value, whichever is the higher.
 

Standard rental duration is 4 days. In case of late pickup, renter is required to return the items by the original return date. 
 

Late return penalty applies at RM100 per item per day.
 

An additional damage/cleaning fee of up to RM300 may be charged for dirt, mud, stains, or any damage that exceeds normal wear and tear.

We will make sure all pearls and beads are properly fixed and sewn so they do not fall off easily,

Upon collection you are required to try on every item and check every item accordingly That we also have checked prior.

Glitter falling off is unavoidable in all glitter material. But it should not result in serious damage with normal use. The glitter falling off should almost be unnoticeable. If aggressive use result in only one part of the glitter falling off with obvious difference than the rest of the gown then we will charge for damage

Usual damage such as holes at the bottom, excessive dirt will result in charges around RM80-300 per item, subject to condition.

However serious damage such as holes at the front/snagging of satin material is considered irreparable and will result in loss of full amount of deposit and may require further compensation.

May also refer on the tnc link for dirt charges

In the event of big area of Kua beads missing/frills missing/pulled off we may charge for damage. If just minor beads being loose, it's considered acceptable.
 

Dirt/Damage as per the link (https://dressaville.com/dirt-damage) is liable to cleaning fee charges.