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Terms & Conditions
Thank you for booking with Dressaville.
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Booking fee is non-refundable, and will be forfeited upon cancellation. The booking of an item is confirmed after payment of the rental fee is made and after we have issued a booking number. Once confirmed, the Booking cannot be cancelled and payments made are not refundable.
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The renter is entitled to one chance to change their gown choice, to a same or higher priced item, restricted to the same scheduled date of use. Only one-to-one exchange is allowed. E.g. Changing of one bridal gown for another bridal gown is allowed, while changing from one bridal gown to multiple dinner gowns is not allowed.
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Booking fee is not transferrable to another person. Promo/sales items are not exchangeable/refundable.
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The renter is liable for all loss or damage caused to the products in their full replacement cost or value, whichever is the higher.
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Late return penalty applies at RM100 per item per day.
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An additional damage/cleaning fee of up to RM300 may be charged for dirt, mud, stains, or any damage that exceeds normal wear and tear.
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Dirt/Damage as per the link (https://dressaville.com/dirt-damage) is liable to cleaning fee charges.
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